Here at Second Robotics we understand that sometimes products are not working as intended or you may have simply changed your mind about a purchase.
We have a 30 day unmodified return policy
If you are not 100% satisfied with your order, we will be happy to authorize a return for any unused and unmodified items purchased within 30 days.
Modified product return policy
If you have modified your part and something goes wrong or you aren’t satisfied with your item, We can offer advice to determine if your parts/board is defective.
In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed.
Damaged in Shipment
Please email firstname.lastname@example.org. Include a description of the damages and pictures of the damaged items/packaging. This information is helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service as needed.
General Return Guidelines
All RMAs must be authorized with us prior to sending any returns back.
Returns must include any accessories, documentation, etc. included with the product. Your return may be denied if incomplete or damaged.
Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items.
Returns may take up to 2 weeks to process, not including transit times.
Second Robotics will pay/refund return shipping charges if the damage is found to be related to a manufacture error.
Returns for orders older than 30 days are eligible for replacement only.
We reserve the right to limit support, and deny returns on items that were purchased over a year ago, old version releases, and products not purchased directly from Second Robotics.
In the event that your return is not received in restockable condition, we reserve the right deny your return, or change your refund method to store credit only. This will be determined on a case-by-case basis.
For the best service and low risk of loss/damage to your return, we suggest that it is sent via a trackable shipping method such as FedEx Ground. Lost packages that are sent via non tracked methods are not guaranteed.
Please note: No returns should be sent in a flat envelope. The mail system uses rollers to sort the flat packages and crush/damage the items in transit. Please use a box or reinforced padded mailer at a minimum.
Non Returnable Items
We apologize that there is a small selection of products that we can not offer a return on. This list includes
Any opened 3D printer filament (factory sealed can be returned)
Products containing Lithium Ion Batteries
Lithium Ion Batteries
Lithium Metal Batteries
Lithium Coin Cell batteries
If a non returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.
Please note that due to shipping regulations, you can not legally ship Lipo batteries without proper certification.