Privacy Policy –

Second Robotics assumes the following responsibilities:

Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.

Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose. Never selling user-provided and user-generated data for financial gain or competitive advantage.Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.

What we know about:

If you register an account with Second Robotics, we will have access to your e-mail address and any additional contact information you choose to provide us. If you do place an order, we retain a record of the contents of the order, delivery and billing address information, and any additional communication you might have with our team about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, forums login we retain record of this facts.

We collect data on what products and content you browse in order to offer better value to you through personalized emails, and to see which products/content brings the most value to you.

While you browse secondrobotics.com, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site.

When and How We Send Emails:

We send email to users when orders are placed, paused, shipped. We may need to contact you when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We will send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support.

We will notify users if we believe their privacy has been compromised, if it is within our power to do so. I.E. if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.

We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

When you talk to our support:

If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This will be done for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties.

Logging and Log Retention:

In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referer, and user agent strings. We may retain these logs for up to 90 days, although individually-identifying information will be obscured after one week.

In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 90 days.

Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.

Cookies, Tags, Tracking Pixels, and HTTPS:

We use cookies, tags, and tracking pixels to know when users are logged in to Second Robotics services and to track preferences.

We do our best to serve all content securely over HTTPS.

Third Party Services
Do Not Track
Do Not Track is a standard for telling sites that you don’t want to be tracked. It’s aimed at sites you don’t visit directly, like advertisers and social media platforms.

Email
We use Gmail, and mail sent to or from SecondRobotics.com addresses will pass through Google’s servers.

Promotional and informative mail sent to mailing lists, such as the newsletters will be sent by third party sites. Automated mail sent from a triggering event, like a back-in-stock notification, may be sent from Second Robotics directly. All users with accounts can manage all subscriptions via the email tab in Account Settings. All users can opt out of these lists by clicking Unsubscribe in the emails.

Shipping Providers and Export Control:

We ship through third parties: United States Postal Service. We may pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.

We comply with United States export regulations and authorities. We use Visual Compliance to automatically screen billing and delivery addresses for potential export control violations. This entails transmission of customer billing and delivery address information to Visual Compliance servers.

Payment Providers:

Credit Card payments are processed through Converge – Elavon. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to Converge – Elavon via an API for processing. Details regarding what products a customer is purchasing and other demographic information will not be sent to Converge – Elavon.

PayPal is also offered as a payment method. When using PayPal on SecondRobotics.com a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to SecondRobotics.com to complete the order.

Analytics:

Second Robotics currently uses Google Analytics to track aggregate behavior of visitors on SecondRobotics.com.

“Google Universal Analytics is a service hosted on Google’s servers, and is our primary analytics tool. It uses a JavaScript snippet that loads on every page to send visitor information to Google. SecondRobotics uses this information to understand how visitors use our site. Visitors who have Do Not Track enabled will not have any information sent to Google’s servers for use in analytics.”

Second Robotics also utilizes Google Analytics Demographics. This means we combine personally identifiable information about your account, browsing, and shopping habits and merge it with Google’s tracking cookies, all of which goes to Google. This is enabled by default for all visitors to SecondRobotics.com. You are able to opt out of this by enabling Do Not Track headers in your browser or installing and enabling the Google Analytics Opt-Out Browser Add-on.

Content Hosting:

We serve image files (like product images) and other resources from GoDaddy servers.

Social Media:

We maintain accounts on various social media platforms, including Facebook, Twitter, Google+, YouTube, and Instagram.

Questions?

If you have any questions or feedback regarding this privacy policy, including if you feel Second Robotics or someone within the community has violated it, or if you are concerned about Second Robotics philosophy toward user privacy, please contact us at secondrobotics@gmail.com

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